ASTHRA · Customer care

Privacy Policy.

Your privacy matters. We are committed to protecting your personal information and keeping your shopping experience safe.

1. Information We Collect

We may collect your name, phone number, email, billing and shipping address, order details, and any messages or enquiries you send us (including WhatsApp chats, emails and support requests).

2. How We Use Your Information

To process and fulfil orders, communicate about orders, returns and support, provide customer service, improve the website, prevent fraud, and send marketing only when permitted (you can opt out anytime).

3. Payment Security

Payments are processed securely by third-party payment gateways (Razorpay). We do not store your full card number, CVV or complete payment credentials on our servers.

4. Cookies & Tracking

We use cookies to keep the site working, remember your preferences (like your cart) and understand traffic. You can control cookies through your browser settings.

5. Data Security & Retention

We use reasonable safeguards, but no online system is fully secure. We keep personal information only as long as needed for orders, support and legal/compliance purposes.

6. Your Choices & Rights

You may opt out of marketing, and request access to, correction of, or deletion of your personal information.

7. Contact Us

Questions about this policy? Message us on WhatsApp at +91 99461 25355.