Every order is checked before it ships. If something isn't right, we're here to help.
• Wrong product delivered • Damaged product received • Manufacturing defect Requests must be raised within 7 days of delivery, with the product unused and sealed.
For hygiene and safety reasons, opened or used personal-care products cannot be returned or exchanged unless they arrived damaged or defective. • Products that have been opened or used • Sale or clearance items • Requests made after 7 days
1. Contact us on WhatsApp within 7 days of delivery. 2. Share your Order ID, clear photos and an unboxing video. 3. Once verified, we'll arrange the exchange.
Where a refund is approved (e.g. a damaged or defective item that cannot be replaced), it is credited to the original payment method within 7-10 business days after approval.